3: The Process Change Process

3: The Process Change Process. Once you start to roll out the BPMS you will find that the fertile minds of the users will start to suggest improvement and request new features. From the outset ensure that you have a process for managing these process changes. In fact the most important workflow you can implement is the Process Change Process. Getting the users into the habit of putting requests for changes into the tool they are using for managing their processes aids with the learning process too and makes it easier for the users to accept the solution automating more of their activities. The Process Change Process should also have approvers from across the organization again setting up the practice of approval trees as a way to eliminate meetings. If the change is accepted an email to the proposer is a nice touch. If the change is rejected a personal visit or call is best.

About Kevin

In the past year Kevin has spoken at 20 conferences and seminars on a range of leading IT topics, including methodologies, business analysis, quality assurance techniques, governance, open source issues, tool interoperability, release management, DevOps, Agile, ITIL, from the mainframe to distributed platforms to the web, mobile, wearable and embedded systems. He is a much sought after speaker, recognized around the world for his provocative and entertaining style. Kevin is a 40 year industry veteran, holder of three technology patents and today is VP of Worldwide Marketing and Chief Evangelist at leading Application Development and Deployment vendor Serena Software. In the past decade he has been crossing the globe and has met with over 4,000 people. At Serena he works closely with industry analysts, the press, customers, partners and employees to exchange ideas about industry direction and business issues. He was born and educated in the UK and lives and works in the Bay Area, California.
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