5: Set alerts and make sure you get them

5: Set alerts and have them sent to you. As more and more users come online to your system there will be increasing numbers of questions, issues and problems. If you hare setting threshold alerts for user managers make sure you are notified too, even set the alert level a little lower and get alerted sooner than the user. If you can look at why a back log has been created or why an SLA limit is being breached before it actually happens and affects the business you can engage with the manager and learn if it is a problem with BPMS system, the automation you have developed, the users use of the system or real business issue. Being proactive and dealing with problems before they are problems is important early in the roll out.

About Kevin

In the past year Kevin has spoken at 20 conferences and seminars on a range of leading IT topics, including methodologies, business analysis, quality assurance techniques, governance, open source issues, tool interoperability, from the mainframe to distributed platforms to the web and mobile and embedded systems. He is a much sought after speaker, recognized around the world for his provocative and entertaining style. Kevin is a 30 year industry veteran, holder of three technology patents and today is VP and Chief Evangelist at leading Application Development vendor Serena Software. He started his career as a software developer and rose to lead the engineering team as VP of R&D at Serena Software, a role he held for 8 years. In the past five years he has been crossing the globe and has met with over 4,000 people. At Serena he works closely with industry analysts, the press, customers, partners and employees to exchange ideas about industry direction and business issues. Today he is leading the Value Engineering initiative at Serena bringing measurable benefits to their customers. He was born and educated in the UK and lives on a boat on the San Francisco Bay and works in Redwood City California.
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