6: Humans think, machines do

6: Humans do the thinking and systems do the work. Nothing is stranger in an automated process to see a task assigned to a user that requires them to go online to another system, obtain some data, enter it into the process automation and pass the task along. Wherever possible the automation should talk to the other system and populate the data and transition the task and the human should not be involved. Humans are best when they are problem solving. The reason we are automating the process is get more time for the users to do their real job of managing the business. Let the software do the repetitive tasks.

About Kevin

In the past year Kevin has spoken at 20 conferences and seminars on a range of leading IT topics, including methodologies, business analysis, quality assurance techniques, governance, open source issues, tool interoperability, release management, DevOps, Agile, ITIL, from the mainframe to distributed platforms to the web, mobile, wearable and embedded systems. He is a much sought after speaker, recognized around the world for his provocative and entertaining style. Kevin is a 40 year industry veteran, holder of three technology patents and today is VP of Worldwide Marketing and Chief Evangelist at leading Application Development and Deployment vendor Serena Software. In the past decade he has been crossing the globe and has met with over 4,000 people. At Serena he works closely with industry analysts, the press, customers, partners and employees to exchange ideas about industry direction and business issues. He was born and educated in the UK and lives and works in the Bay Area, California.
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