7: Be visual, document less, automate more. BPMS tools that need programmers are a thing of the last century. Today’s best in class tools are very visual and easy to understand even by non-technical users. Ensure that you use the workflow charting capability of your BPMS solution to describe every aspect of the processes you are automating. Expose your users to the tool, get them used to seeing the tool being used. Soon they will have the vocabulary of BPMS and be thinking in workflow terms. This really improves communication between the implementation team and the users and significantly speeds design and acceptance. If your BPMS tool frightens the users you picked the wrong tool.
Themes in my blog
Things I’m thinking about
- Change you can believe in: why change isn’t to be feared
- Do you lock the door when you go shopping?
- Sherlock Holmes and the mystery of the VW Emissions Code Cheat
- Taking the wait out of waiter
- I am a customer – I do not need any other title
- Gaming the system
- Apple’s quality is legendary
- If you don’t want me to reply do not email me
- 20 ways self-driving cars will change your life
- One repository to rule them all and in the darkness bind them
Things I thought about
From @kevinparkerusaMy Tweets
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