7: Be visual, document less, automate more


7: Be visual, document less, automate more. BPMS tools that need programmers are a thing of the last century. Today’s best in class tools are very visual and easy to understand even by non-technical users. Ensure that you use the workflow charting capability of your BPMS solution to describe every aspect of the processes you are automating. Expose your users to the tool, get them used to seeing the tool being used. Soon they will have the vocabulary of BPMS and be thinking in workflow terms. This really improves communication between the implementation team and the users and significantly speeds design and acceptance. If your BPMS tool frightens the users you picked the wrong tool.

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About Kevin

In the past year Kevin has spoken at 20 conferences and seminars on a range of leading IT topics, including methodologies, business analysis, quality assurance techniques, governance, open source issues, tool interoperability, from the mainframe to distributed platforms to the web and mobile and embedded systems. He is a much sought after speaker, recognized around the world for his provocative and entertaining style. Kevin is a 30 year industry veteran, holder of three technology patents and today is VP and Chief Evangelist at leading Application Development vendor Serena Software. He started his career as a software developer and rose to lead the engineering team as VP of R&D at Serena Software, a role he held for 8 years. In the past five years he has been crossing the globe and has met with over 4,000 people. At Serena he works closely with industry analysts, the press, customers, partners and employees to exchange ideas about industry direction and business issues. Today he is leading the Value Engineering initiative at Serena bringing measurable benefits to their customers. He was born and educated in the UK and lives on a boat on the San Francisco Bay and works in Redwood City California.
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