7: Be visual, document less, automate more

7: Be visual, document less, automate more. BPMS tools that need programmers are a thing of the last century. Today’s best in class tools are very visual and easy to understand even by non-technical users. Ensure that you use the workflow charting capability of your BPMS solution to describe every aspect of the processes you are automating. Expose your users to the tool, get them used to seeing the tool being used. Soon they will have the vocabulary of BPMS and be thinking in workflow terms. This really improves communication between the implementation team and the users and significantly speeds design and acceptance. If your BPMS tool frightens the users you picked the wrong tool.

About Kevin

In the past year Kevin has spoken at 20 conferences and seminars on a range of leading IT topics, including methodologies, business analysis, quality assurance techniques, governance, open source issues, tool interoperability, release management, DevOps, Agile, ITIL, from the mainframe to distributed platforms to the web, mobile, wearable and embedded systems. He is a much sought after speaker, recognized around the world for his provocative and entertaining style. Kevin is a 40 year industry veteran, holder of three technology patents and today is VP of Worldwide Marketing and Chief Evangelist at leading Application Development and Deployment vendor Serena Software. In the past decade he has been crossing the globe and has met with over 4,000 people. At Serena he works closely with industry analysts, the press, customers, partners and employees to exchange ideas about industry direction and business issues. He was born and educated in the UK and lives and works in the Bay Area, California.
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