8: Use telemetry from your people


8: Use telemetry to inform your decisions. Once you have implemented your process use the data you are getting from the automation to inform your decision making. Do trending analysis on the data and look for new insights that did not exist before. Ask odd questions of the data and seek out new perspectives. Look for the extremes, the oldest, fastest, first, last and get to know your dataset’s boundaries. Share the data with your team and your peers and with the user management. And encourage them to do the same. Slowly an informed, data based, debate will emerge about where to take the system next that maximizes the organizational effectiveness and improves the top and bottom lines.

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About Kevin

In the past year Kevin has spoken at 20 conferences and seminars on a range of leading IT topics, including methodologies, business analysis, quality assurance techniques, governance, open source issues, tool interoperability, from the mainframe to distributed platforms to the web and mobile and embedded systems. He is a much sought after speaker, recognized around the world for his provocative and entertaining style. Kevin is a 30 year industry veteran, holder of three technology patents and today is VP and Chief Evangelist at leading Application Development vendor Serena Software. He started his career as a software developer and rose to lead the engineering team as VP of R&D at Serena Software, a role he held for 8 years. In the past five years he has been crossing the globe and has met with over 4,000 people. At Serena he works closely with industry analysts, the press, customers, partners and employees to exchange ideas about industry direction and business issues. Today he is leading the Value Engineering initiative at Serena bringing measurable benefits to their customers. He was born and educated in the UK and lives on a boat on the San Francisco Bay and works in Redwood City California.
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