Expecting service: tilting at windmills


Just checked into the Menage Hotel in Anaheim. I am here for our App Vision World Tour kick off which starts tomorrow.

During the check-in process I was told that an additional $50 would be added to the hold on my credit card to cover incidentals. Anyone who has ever traveled with me will know I don’t do incidentals. Never open the mini-bar, never rent a movie, never use the hotel bar, or restaurant, if breakfast is included I eat it otherwise I get breakfast out.

So when I said there will be no incidentals they said it is “policy”. When this has occurred before I have been told that they will just disable my card from charging. I am OK with that too.

After a bit of a discussion they agreed not to put the extra hold on my account.

I called Visa and they had put the extra hold on my account.

About Kevin

In the past year Kevin has spoken at 20 conferences and seminars on a range of leading IT topics, including methodologies, business analysis, quality assurance techniques, governance, open source issues, tool interoperability, release management, DevOps, Agile, ITIL, from the mainframe to distributed platforms to the web, mobile, wearable and embedded systems. He is a much sought after speaker, recognized around the world for his provocative and entertaining style. Kevin is a 40 year industry veteran, holder of three technology patents and today is VP of Worldwide Marketing and Chief Evangelist at leading Application Development and Deployment vendor Serena Software. In the past decade he has been crossing the globe and has met with over 4,000 people. At Serena he works closely with industry analysts, the press, customers, partners and employees to exchange ideas about industry direction and business issues. He was born and educated in the UK and lives and works in the Bay Area, California.
This entry was posted in Personal experiences and tagged , . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s