Expecting service: tilting at windmills

Just checked into the Menage Hotel in Anaheim. I am here for our App Vision World Tour kick off which starts tomorrow.

During the check-in process I was told that an additional $50 would be added to the hold on my credit card to cover incidentals. Anyone who has ever traveled with me will know I don’t do incidentals. Never open the mini-bar, never rent a movie, never use the hotel bar, or restaurant, if breakfast is included I eat it otherwise I get breakfast out.

So when I said there will be no incidentals they said it is “policy”. When this has occurred before I have been told that they will just disable my card from charging. I am OK with that too.

After a bit of a discussion they agreed not to put the extra hold on my account.

I called Visa and they had put the extra hold on my account.

About Kevin

In the past year Kevin has spoken at 20 conferences and seminars on a range of leading IT topics, including methodologies, business analysis, quality assurance techniques, governance, open source issues, tool interoperability, release management, DevOps, Agile, ITIL, from the mainframe to distributed platforms to the web, mobile, wearable and embedded systems. He is a much sought-after speaker, recognized around the world for his provocative and entertaining style. Kevin is a 40-year industry veteran, holder of three technology patents and today is a Technology Marketing Evangelist. In the past decade he has been crossing the globe and has met with over 4,000 people. He works closely with industry analysts, the press, customers, partners and employees to exchange ideas about industry direction and business issues. He was born and educated in the UK and lives and works in the Bay Area, California.
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