3: The Process Change Process. Once you start to roll out the BPMS you will find that the fertile minds of the users will start to suggest improvement and request new features. From the outset ensure that you have a process for managing these process changes. In fact the most important workflow you can implement is the Process Change Process. Getting the users into the habit of putting requests for changes into the tool they are using for managing their processes aids with the learning process too and makes it easier for the users to accept the solution automating more of their activities. The Process Change Process should also have approvers from across the organization again setting up the practice of approval trees as a way to eliminate meetings. If the change is accepted an email to the proposer is a nice touch. If the change is rejected a personal visit or call is best.
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