4: Baseline, instrument, monitor, report, repeat. “If you can’t measure it you can’t manage it” goes the saying. From the outset it is important to have key metrics about the current system. There will be detractors who will say “it used to take me 10 minutes to do this and now it takes all day.” If you have gathered metrics about the activity times, volumes, error rates, exception counts etc. you will be able to show the before and after differences. And as the roll out proceeds you will be able to see when the improvement rate changes. Ensure that, as part of your design, you instrument the process with KPI’s for each user role and make the reporting on these data points a priority.
Themes in my blog
Things I’m thinking about
- Vocation or job
- Full Unemployment
- IT Peers Overspend
- Enterprise DevOps is different: here’s why
- Change you can believe in: why change isn’t to be feared
- Do you lock the door when you go shopping?
- Sherlock Holmes and the mystery of the VW Emissions Code Cheat
- Taking the wait out of waiter
- I am a customer – I do not need any other title
Things I thought about
- A day is coming when we switch from full employment to a world where full unemployment becomes possible #FullUnemployment 2 months ago
- As technology advances it frees us to go from humans doing things to become humans being things. #FullUnemployment 2 months ago
- "xChange16: Registration Now Open" by @kevinparkerusa on @LinkedIn linkedin.com/pulse/xchange1… 6 months ago
From @kevinparkerusaMy Tweets
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