6: Humans do the thinking and systems do the work. Nothing is stranger in an automated process to see a task assigned to a user that requires them to go online to another system, obtain some data, enter it into the process automation and pass the task along. Wherever possible the automation should talk to the other system and populate the data and transition the task and the human should not be involved. Humans are best when they are problem solving. The reason we are automating the process is get more time for the users to do their real job of managing the business. Let the software do the repetitive tasks.