7: Be visual, document less, automate more. BPMS tools that need programmers are a thing of the last century. Today’s best in class tools are very visual and easy to understand even by non-technical users. Ensure that you use the workflow charting capability of your BPMS solution to describe every aspect of the processes you are automating. Expose your users to the tool, get them used to seeing the tool being used. Soon they will have the vocabulary of BPMS and be thinking in workflow terms. This really improves communication between the implementation team and the users and significantly speeds design and acceptance. If your BPMS tool frightens the users you picked the wrong tool.