8: Use telemetry from your people

8: Use telemetry to inform your decisions. Once you have implemented your process use the data you are getting from the automation to inform your decision making. Do trending analysis on the data and look for new insights that did not exist before. Ask odd questions of the data and seek out new perspectives. Look for the extremes, the oldest, fastest, first, last and get to know your dataset’s boundaries. Share the data with your team and your peers and with the user management. And encourage them to do the same. Slowly an informed, data based, debate will emerge about where to take the system next that maximizes the organizational effectiveness and improves the top and bottom lines.

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