9: Find the fire starters. When the system becomes established look at each and every exception and trace it back to the point at which it originated. Too much of our time is spent fighting fires so the most effective thing we can do stop them being started. Use the Process Change Process to refine the automation so that those kinds of errors cannot occur again. Track the exception counts as a KPI and drive them towards zero.
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Things I’m thinking about
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- A day is coming when we switch from full employment to a world where full unemployment becomes possible #FullUnemployment 1 year ago
- As technology advances it frees us to go from humans doing things to become humans being things. #FullUnemployment 1 year ago
- "xChange16: Registration Now Open" by @kevinparkerusa on @LinkedIn linkedin.com/pulse/xchange1… 2 years ago
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