And 10: Have fun

10: Have fun. You are making life altering improvements in the lives of your colleagues. You are giving them back valuable time and saving them from tedious tasks so that they can get on and do what they were hired to do – run the business. Celebrate the victories the users have and record those successes on a wall-of-fame. Deal with every error with urgency and honesty and involve the users in the solution. Embrace suggestions from the user, they know their business best, and try out their ideas. Fail fast, fail often and learn from each one but never stop experimenting. And have fun doing it.

We are fortunate to live in a time where almost every user we meet is very savvy about technology. They are used to the idea of process automation and this makes our task easier in some ways. It also sets the bar high for what we do. Are you ready to leap that bar?

About Kevin

In the past year Kevin has spoken at 20 conferences and seminars on a range of leading IT topics, including methodologies, business analysis, quality assurance techniques, governance, open source issues, tool interoperability, release management, DevOps, Agile, ITIL, from the mainframe to distributed platforms to the web, mobile, wearable and embedded systems. He is a much sought-after speaker, recognized around the world for his provocative and entertaining style. Kevin is a 40-year industry veteran, holder of three technology patents and today is a Technology Marketing Evangelist. In the past decade he has been crossing the globe and has met with over 4,000 people. He works closely with industry analysts, the press, customers, partners and employees to exchange ideas about industry direction and business issues. He was born and educated in the UK and lives and works in the Bay Area, California.
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