Category Archives: Personal experiences

Change you can believe in: why change isn’t to be feared

How much does a single change cost you personally? Do you resist change because you’re inherently fearful of new things? Or do you embrace change and live for the excitement of the novel experience. The one thing we all take … Continue reading

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Sherlock Holmes and the mystery of the VW Emissions Code Cheat

Detectives, real and fictional, rely upon clues to solve mysteries. Criminals, real and fictional, spend more time concealing their crime than committing. That’s why it is fascinating to see the VW story continue to leak out more and more details … Continue reading

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Taking the wait out of waiter

Just arrived at Newark Liberty Airport en route to Zürich. Time for lunch between flights. Every seat at every table and every seat at the bar has an iPad on it. The menu is there in glorious technicolor, access to … Continue reading

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I am a customer – I do not need any other title

“This is an important passenger announcement”, “Subscribers can select additional options”, “For guest use only”, “Shoppers may return goods here”, “Residents must keep the gate locked at all times”, “Seats are for patients only” and “Moviegoers must have a ticket … Continue reading

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Gaming the system

Everyone wants to optimize the system. Perhaps to improve throughput, to eliminate waste or to target the message to precisely the right audience. In the push to optimize emphasis is on what is commonest, what can be defined most clearly, … Continue reading

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Apple’s quality is legendary

With apple, one is never sure if it is a cool feature too cool to be understood by mortals or just another bug. While the world is distracted by breaches in iOS 9, the rest of us are facing daily … Continue reading

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If you don’t want me to reply do not email me

One of life’s little annoyances are the no-reply email addresses vendors like to use to send their communications. When you are writing to me to ell me about a change you’ve made or about a problem with my order I … Continue reading

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