Category Archives: Personal growth

Full Unemployment

Recently, on TechCrunch, an author posited that no child born from this point on will ever have a driver’s license. By 2032, 16 years from now, self-driving will be shunned (as smoking is today) and parents will insist that their … Continue reading

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Taking the wait out of waiter

Just arrived at Newark Liberty Airport en route to Zürich. Time for lunch between flights. Every seat at every table and every seat at the bar has an iPad on it. The menu is there in glorious technicolor, access to … Continue reading

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I am a customer – I do not need any other title

“This is an important passenger announcement”, “Subscribers can select additional options”, “For guest use only”, “Shoppers may return goods here”, “Residents must keep the gate locked at all times”, “Seats are for patients only” and “Moviegoers must have a ticket … Continue reading

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Gaming the system

Everyone wants to optimize the system. Perhaps to improve throughput, to eliminate waste or to target the message to precisely the right audience. In the push to optimize emphasis is on what is commonest, what can be defined most clearly, … Continue reading

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If you don’t want me to reply do not email me

One of life’s little annoyances are the no-reply email addresses vendors like to use to send their communications. When you are writing to me to ell me about a change you’ve made or about a problem with my order I … Continue reading

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