Tag Archives: Orchestrated Service Management

Three to watch

Calm after the storm When we began thinking about the content of this year’s Serena xChange user conference we decided to focus our attention on the issues related to Mobile, Social and Cloud. I’m glad we did. As I spoke … Continue reading

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Change everything so we can change anything

Conventional wisdom suggests that change is to be feared and, moreover, change agents should exercise extreme caution when effecting change. But let’s look at what goes on today in our own worlds and admit that we barely notice the changes … Continue reading

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ALM tools: are they for everyone?

Sometimes it seems we are awash with tools. Invariably these tools are single-point solutions that are designed to support just one stage of the lifecycle. Often we try to integrate these tools into a comprehensive and connected infrastructure that gives … Continue reading

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ALM in the cloud

Just like any enterprise software solution, putting your development infrastructure in the cloud will save your organization money in terms of hardware, support and management costs. Selecting a reputable hosting provider should mean high performance too wherever your software development … Continue reading

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And 10: Have fun

10: Have fun. You are making life altering improvements in the lives of your colleagues. You are giving them back valuable time and saving them from tedious tasks so that they can get on and do what they were hired … Continue reading

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9: Find the fire starters

9: Find the fire starters. When the system becomes established look at each and every exception and trace it back to the point at which it originated. Too much of our time is spent fighting fires so the most effective … Continue reading

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8: Use telemetry from your people

8: Use telemetry to inform your decisions. Once you have implemented your process use the data you are getting from the automation to inform your decision making. Do trending analysis on the data and look for new insights that did … Continue reading

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