To err is human …


… but to really screw things up, bring in the consultants.

Intense, tight deadline projects often mean bringing in an army of consultants. Now we have extra labor to carry out tasks, with their ready-made playbook for a project like ours the promise is to get the job done quickly without disrupting productivity of our existing team.

Has that ever been the reality?

And exactly who are these consultants?

One or two will be seasoned veterans on their nth assignment like this and they already know the answer. They are efficient and concise and you should trust them to get their stuff done. They can do your job so let them and you can lead the changes that will make the new stuff successful.

Several will be on their third or fourth assignment but this will be their first time at something like this. These are competent but need to be steered by you to the data and processes but after that, you can bet they will get there. But remember, you’re paying them to get trained so they can do a better job for next the assignment. Work them hard, treat them like your own people, demand a lot from them and hold them to account.

Then there are the scores of newly hatched MBAs who have completed the 16-week induction class in Des Moines, who can quote the playbook and have it, in PDF format on their phones, who will follow the process to the letter, to the template, to the schedule and who struggle when reality is the very opposite of the blind case study in the Iowan classroom they left a week ago. They seem harmless: but they drain one’s life force with their Business School BS, their checklists, and matrices, and their incessant restating of what one just said that is almost exactly perpendicular to what is meant. Don’t accept them: insist on experienced consultants no matter how inexpensive they seem.

Your own people know what is needed. Trust them to make decisions in the best interest of the business. Make sure they understand the need to deliver the business-as-usual priorities and to get the new project done too. Most leaders and many teams thrive on this kind of pressure and they’ll respect you more when you trust them to get the job done. Supplement the team with competent consultants but make sure they work for you because, if you don’t, pretty soon you’ll work for them.

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