5: Set alerts and have them sent to you. As more and more users come online to your system there will be increasing numbers of questions, issues and problems. If you hare setting threshold alerts for user managers make sure you are notified too, even set the alert level a little lower and get alerted sooner than the user. If you can look at why a back log has been created or why an SLA limit is being breached before it actually happens and affects the business you can engage with the manager and learn if it is a problem with BPMS system, the automation you have developed, the users use of the system or real business issue. Being proactive and dealing with problems before they are problems is important early in the roll out.
Themes in my blog
Things I’m thinking about
Things I thought about
- A day is coming when we switch from full employment to a world where full unemployment becomes possible #FullUnemployment 4 years ago
- As technology advances it frees us to go from humans doing things to become humans being things. #FullUnemployment 4 years ago
- "xChange16: Registration Now Open" by @kevinparkerusa on @LinkedIn linkedin.com/pulse/xchange1… 4 years ago
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