5: Set alerts and make sure you get them

Posted on 2012-05-15 by Kevin

5: Set alerts and have them sent to you. As more and more users come online to your system there will be increasing numbers of questions, issues and problems. If you hare setting threshold alerts for user managers make sure you are notified too, even set the alert level a little lower and get alerted sooner than the user. If you can look at why a back log has been created or why an SLA limit is being breached before it actually happens and affects the business you can engage with the manager and learn if it is a problem with BPMS system, the automation you have developed, the users use of the system or real business issue. Being proactive and dealing with problems before they are problems is important early in the roll out.

About Kevin

In the past year Kevin has spoken at 20 conferences and seminars on a range of leading IT topics, including methodologies, business analysis, quality assurance techniques, governance, open source issues, tool interoperability, release management, DevOps, Agile, ITIL, from the mainframe to distributed platforms to the web, mobile, wearable and embedded systems. He is a much sought after speaker, recognized around the world for his provocative and entertaining style. Kevin is a 40 year industry veteran, holder of three technology patents and today is VP of Worldwide Marketing and Chief Evangelist at leading Application Development and Deployment vendor Serena Software. In the past decade he has been crossing the globe and has met with over 4,000 people. At Serena he works closely with industry analysts, the press, customers, partners and employees to exchange ideas about industry direction and business issues. He was born and educated in the UK and lives and works in the Bay Area, California.

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